VOLKSWAGEN SERVICE CENTER FAQ

Here are some frequently asked questions & answers for our Volkswagen service customers in Fairfax, VA. If you have further questions and want to speak to our service team, contact us online or call us at (877) 367-5577. Thank you for choosing DARCARS Volkswagen Fairfax.

Q: WHAT ARE THE BENEFITS OF WORKING WITH A VW MANUFACTURER-TRAINED TECHNICIAN?

A Volkswagen factory-trained technician is a specialist who has been trained by the company that created the vehicles. A key benefit of factory-trained technicians is that they receive ongoing training to ensure that they are correctly diagnosing and repairing any faults with your Volkswagen. At DARCARS Volkswagen Fairfax, we rely on our VW Certified technicians to care for your car and ensure it runs smoother for longer. Our goal is to keep our drivers from in and around DARCARS Volkswagen Fairfax, Fairfax, as satisfied customers.

Q: WHAT DOES OEM MEAN?

"Original equipment manufacturer" is a term used to describe a company's products. To put it another way, an OEM part is one that was made specifically for that vehicle by the manufacturer. Although aftermarket parts are available, OEM parts are under warranty, and you may be sacrificing quality by using non-OEM parts.

Q: DO I NEED AN APPOINTMENT TO HAVE THE TIRES CHECKED?

No, say your car's tire pressure light has come on. If this is the case, you are welcome to bring your vehicle to our service center in Fairfax, VA, where one of our trained service specialists will examine the tire pressure disparity. If no problems are found, we will adjust your tire pressure and reset your light. If issues with your tires are found, a service consultant will advise you on what to do next.

Q: THE CHECK ENGINE LIGHT IS ON. DO I NEED AN APPOINTMENT TO GET IT CHECKED OUT?

Yes. It is essential to contact our service department as soon as you detect your check engine light to make an appointment. We will go over the signs and symptoms that your Volkswagen is experiencing with you and decide the earliest possible time to bring your car in so we can diagnose it when you arrange an appointment with us using our online form or by phone.

When your vehicle arrives at our service center, a Volkswagen Service Consultant will go through all of the information and pricing with you so that you are aware of all of the costs and expenses involved with our diagnostic.